Slots are brought to you with 3D quality to maximise the experience and you can even find video slots and iSlot games that come equipped with gripping narratives and storylines. Live Casino There may be endless opportunities to get stuck into the best slot games at 24 VIP Casino, but their other gaming offerings are not short of options either. VIP Slots has a unique concept that I think is valuable for slot players and adds an exciting twist to the casino. Discounted “spins” are offered in the online store. Players can buy slot spins in bulk and save anywhere from 20% to 60% off the regular per-game pricing. VIP Slots Casino is one of the newer sites that is looking to capitalize on these games, offering a large library of games to players. The site has reasonable bonus terms and good management, but high banking fees and slow payout times on winnings torpedo this site from being a great place to play.

Welcome to my comprehensive review of VIP Slots Casino! This review is going
to cover everything you need to know about this site, ending with some
recommendations as to whether or not you should be choosing this casino as a
place for your real money action.

As someone who has been in this industry for well over fifteen years, the VIP
Slots brand is familiar to me. This was once one of the flagship brands under
the English Harbour umbrella of casinos. However, it was shut down in that form
in 2011. It is great for me to see the brand return, but I wonder if it is just
the same product as before or if the new owners have done something to improve
on what was once a very popular casino brand.

Here’s what I can guarantee you with this review: it is going to be brutally
honest. I don’t ever like to steer my readers in the wrong direction, so I have
turned over every stone looking for the good, the bad, and the ugly at VIP
Slots. So, let’s not waste any more time and jump right into the review!

Deposit Methods

Ratings Breakdown

Overall

Overall, I would say that VIP Slots is on the right track. As you will see in
this review, they are trying to provide you with a huge list of games from some
great providers. In fact, there really only need to be a few changes for me
increase the overall rating of this casino. When it comes to this highly
competitive industry, it really comes down to some fine-tuning that separates
the best casinos from the rest. My job is to find those differences and help
casino operators improve their business as a whole.

Game Variety

With games from multiple providers, you are bound to find a title or game
that is to your liking. From some of the heavyweights in the industry to some of
the smaller vendors, the overall game selection at VIP Slots is definitely worth
some serious investigation. The one thing stopping this from being a perfect
score is the lack of live dealer games at this time.

Banking

Overall, there are many choices for banking options here at VIP Slots, but
for me, I would still like to see that list expanded. Perhaps it is based on the
countries that the site is trying to attract players from, but to me, the more
options, the less likely a deposit is going to be rejected. There are fees
associated with many of the withdrawal options, but that is standard in the
industry. What I would also like to see is a cryptocurrency option available for
players.

Bonuses

While the Welcome Bonus is attractive, there are some hoops to jump through
when you dig into the terms and conditions. The site has an interesting way of
attracting slots players that is more modern than what many of their competitors
offer. I would like to see some more ongoing promotions, as it appears those are
reserved for email marketing as opposed to being posted on their site.

Customer Service

The site uses the traditional forms of communication for their support team.
I would like to see them modernize a little by adding some additional ways for
me to reach them. They do get bonus points for being available twenty-four hours
a day.

User Interface

This area of the site could use some serious work. The largest problem that I
see is the game lobby navigation; with so many titles to choose from, there
needs to be a much better way for players to access the games, so they can
choose what is most appealing to them. Overall, the website could use a more
modern look and feel.

Mobile Compatibility

Considering there are no native apps for this casino, the mobile versions of
the browser games will do the trick for almost all of my readers. The games are
almost all there, and as you will see further in the review, the quality is by
no means compromised.

The Basics About VIP Slots Casino

As I mentioned earlier, the original VIP Slots Casino brand was launched way
back in the late 1990s as part of the English Harbour group of casinos. With all
the turmoil facing the online casino industry from 2006 to 2011, the company
decided to get out of the business and sell their assets, leaving VIP Slots
available for another operator to take over.

Strangely enough, another long-time operator in the online gaming world,
CyberRock, is listed as the owner of this site now. This operator has also been
in the business since the 1990s, but this relaunch of VIP Slots seems to be
recent. I can’t find any information aside from that fact that it appears to
have launched again in 2017.

The casino is licensed by the Curacao Gaming Authority, which is a bit of a
red flag for me. This regulator is not particularly player-friendly and does not
do much in the way of watching over the business practices of their licensees.

One interesting fact about this casino is that despite being licensed in a
U.S.-friendly jurisdiction, American players are not allowed to play at the
casino. The United States is joined by Canada as seemingly the only two
countries on the restricted list at this time.

The Casino

As the VIP Slots site is a casino-only offering, the management team needs to
find ways to make it competitive with sites that offer a full suite of online
gambling verticals. Personally, I don’t have a problem with a site that is
singularly focused. It usually means their marketing and customer service teams
are sharper, as they only have one product to become experts on. When I started
my review of the casino itself, I had high hopes of what I was going to find.

Software Providers

Right out of the gate, I am thrilled by the number of casino vendor logos I
see on the homepage of the casino. Rather than use one provider, VIP Slots goes
for a full selection of different-looking content by introducing games form the
following companies:

• Rival Gaming
• Vivo Gaming
• Sandstorm
• Betsoft
• iSoftBet
• Pari Play
• Microgaming
• Spinomenal

With this many partners on board, players are in for a real treat, being able
to choose from almost 1,000 total games on the site.

Slots

I tend to start my in-depth playing review of a site with the slots catalog.
This is for a couple of reasons. First, this is where you will typically find
the most unique content, as each software developer has its own look and feel
for its slots games.

Second, it is where I can find the huge jackpot games.
Sadly, however, amongst the almost 700 slots titles, I could not find the large
Microgaming progressives that I have become accustomed to seeing. Perhaps they
have chosen not to pay the initial fee to join the progressive network until
they are a more established casino.

One problem area I find with the slots catalog is the fact that I find it
incredibly cumbersome to scroll through all the titles. The site would do well
to add a better filter so players can easily find games by provider or theme.

Aside from that, there are some fantastic titles at VIP Slots, all of which
you can play for free if you want to try the games out before spending real
money on each spin. Here are just a few of my favorites:

• Jane’s Farm
• Zimba & Friends
• License to Spin
• Sizable Win
• Chef Wars
• Monster Madness
• Double Flash
• Jingle Bells
• Midnight Knights
• Dodge City
• Time Bender
• Arctic World
• Gangland
• Ice Age
• Hammer of Thor
• Book of Spells
• Loch Ness Monster
• …and many more options

Video Poker

I am a huge fan of video poker. The game is the perfect combination of a slot
machine and a skill game, and some of the payouts are so good that you can
actually swing the odds slightly into your favor! At VIP Slots, you will find
the Microgaming video poker games on display, which means you are in for a
treat. I counted over twenty games in the lobby, including the following titles:

• Five Draw Poker
• Deuces Wild
• Jacks or Better
• Joker Poker
• All American
• Bonus Poker
• Double Bonus Poker
• Split Way Royal
• Double Joker
• Bonus Deuces
• Tens or Better
• Multi-hand – Bonus Deluxe
• Multi-hand – Joker Poker
• Multi-hand – All American
• Multi-hand – Jacks or Better
• Multi-hand – Deuces Wild
• Pyramid Aces and Faces
• Pyramid Bonus Poker
• Pyramid Bonus Deluxe Poker
• Pyramid Double Bonus Poker
• Pyramid Jacks or Better Poker
• Pyramid Deuces Wild Poker
• Pyramid Joker Poker
• Pyramid Double Jackpot Poker

Table Games

My next stop is always to find a good blackjack table and get a long session
started. I love that there are so many games to choose from in the VIP Slots
lobby. Even though they are clearly focused on their slots catalog, the fact
that this casino offers so many table games is an excellent sign that their
management team wants to attract a full complement of casino players.

If you don’t believe me, just have a look at this selection of table games
for you to try:

• Punto Banco
• Casino Hold’em
• Blackjack Atlantic City
• Blackjack Reno
• European Roulette
• Stud Poker
• American Roulette
• Vegas Single Deck Blackjack Gold
• Vegas Strip Blackjack
• Vegas Strip Blackjack Gold
• Triple Pocket Hold’em Poker
• Spanish 21 Blackjack Gold
• Spingo
• Premier Roulette
• Multi Wheel Roulette Gold
• Multi-hand European Blackjack Gold
• High Limit European Blackjack
• French Roulette
• Craps
• And many more
• Big 5 Blackjack Gold
• American Roulette
• Atlantic City Blackjack Gold
• Spanish 21 Blackjack
• Baccarat
• Black Jack Instant-Win
• Casino War
• 3 Card Rummy
• Poker3 Heads-Up Hold’em
• Common Draw Roulette

Specialty Games

I have to tell you that these aren’t my favorite games in an online casino,
as I find them to be more entertainment than actual gambling. However, based on
the sheer volume of titles of specialty games and scratch tickets, I could very
well be in the minority when it comes to this opinion. These games provide some
big prizes, but bear in mind that just like a paper lottery, the odds of you
being a winner are pretty remote. If you are willing to accept this risk, then
you will find yourself with a ton of options for games to try at VIP Slots
casino. Just have a look at all the titles available to you in this category
alone:

• Santa’s Workshop
• Rio Bingo
• Zodiac Fortune
• The Alchemist
• Asteroids Scratch Card
• Fruit Basket
• Ocean Fortune
• Barn Ville
• Dragon Scrolls
• Cash Cuisine
• Star Raiders
• Mega Love
• Cops & Robbers
• Royal Charm
• Whack a Jack
• Wild Champions
• Turtley Awesome
• Triangulation
• Four by Four
• Electro Bingo
• Bubble Bonanza
• Super Skee Ball
• The Witch Race
• Pharaoh’s Gold
• Virtual Racebook 3D
• Instant Keno
• Traditional Keno
• Triple Juice
• Wasabi Fighter
• And so many more

Live Casino

Unfortunately, I did not find any live dealer games in the VIP Slots lobby.
Given the growth in popularity of these games over the last few years, I do see
this as a bit of a disappointment, as these games round out a perfect online
casino offering. I hope that the management team works towards adding them soon,
and if they do, I will be sure to let my readers know.

Banking Options

As with most online casinos, one of the biggest struggles on both the
players’ and operators’ side is payment processing. Changes in legislation have
made it harder for players to get their money to and from sites, and the sites
incur such huge fees to do so that they often have to pass costs back to
players.

At VIP Slots Casino, the fact that Americans are not allowed to play should
open up many more payment options to the site. For now, there are many options,
but I personally would like to see more added that focus on the European market
specifically.

From what I have read on player forums, the wait times for withdrawals are in
line with other sites in the online casino industry. This means you are going to
wait a couple of days for methods like e-wallets, and up to seven business days
for checks and bank wires.

One thing I could not locate in any of the documentation on the website was
the limit for deposits or withdrawals. Typically, the minimum deposit is $25, so
I would guess it is something similar here, and I can only hope the maximum
withdrawal limit is high enough to cover all of our readers’ big wins!

Deposits

• Min. Deposit: $25

• Min. Deposit: $25

• Min. Deposit: $25

• Min. Deposit: $25

• Min. Deposit: $25

• Min. Deposit: $25

• Min. Deposit: $25

• Min. Deposit: $25

• Min. Deposit: $25

• Min. Deposit: $25

Withdrawals

• Fee: $35.00
• Time: Up to 7 Business Days

• Fee: $50.00
• Time: Up to 7 Business Days

• Fee: $70.00
• Time: Up to 7 Business Days

• Fee: $35.00
• Time: Up to 7 Business Days

Bonus Promotions

When it comes to bonuses and ongoing promotions, the site is a little light
in my opinion. Now, they do go about their slots promotions in a way that is
totally different than most online casinos have traditionally done. I will dive
into that in a little more detail in this section.

Welcome Bonus

This is the point where most players will get the maximum amount of value
from an online casino. For me, I like to evaluate the Welcome Bonus thoroughly
to ensure I pull the most money from the site as soon as I can. This can
dramatically swing the overall value of the return on investment, so it is
important to review this section.

The Welcome Bonus at VIP Slots gives you the choice of two different bonuses.
Each of these bonuses has a component of up to 200 free spins to it, so that is
a nice touch. The number of free spins is set according to the amount you
deposit (From $25 to $1,000). They also follow a daily schedule as follows:

As for the second part of the bonus, you can either choose from a 200% match
bonus or 50% cashback. I prefer the cashback model as in this case it is
irrelevant if you win or lose. You will receive $2 back for every $100 you wager
up to a maximum of $200 for this promotion. Given that I tend to play higher
stakes table games, this makes far more sense to me in the long run.

Slots Store

Rather than have a bunch of deposit bonuses that expire and have to be
managed, the site takes on ongoing promotions differently. They offer a
storefront that sells spins of their popular slots games at a discount. This is
similar to what social casinos do to attract players. As an example, you can
find 155 $0.50 spins of Fur Twins for $55 instead of $77.50, a savings of 35%. I
LOVE this concept, as it gives the value up front rather than having to earn the
bonus by playing a certain number of times. I tried it out once, and while I
didn’t win much back in the discounted spins, I will for sure be taking
advantage of this offer again.

VIP Store

The one other area where I find a lot of value from a site is the VIP or
Loyalty Program. At VIP Slots, there is a small VIP link that you can click on
from the homepage, however, when you get to the page, it sure leaves a lot to
the imagination. This actually upsets me a bit, as I want a site to be
transparent about how the program works and what rewards are available so I can
build it all into my ROI calculations.

On the VIP page, the site boasts about comps, a gift catalog, VIP bet limits,
daily deposit caps, withdrawals, and tournaments, but you can’t find any more
information about them at all. To make matters worse, it tells me that there are
five levels, and teases me with what I can expect in level two, but there again
is no further information. I really hope the site gets their act in gear and
updates this page with some more helpful facts about the VIP program.

Mobile Compatibility

One of the first pieces of information I try to ascertain from a casino site
is if the games are mobile compatible, and via what method. I am happy to report
back that the games at VIP Slots are, for the most part, mobile-friendly (there
are a few of the Microgaming titles that you won’t see in the mobile lobby).

Seeing that the games are built with HTML5, you do not need a native app to
play them on your phone or tablet. In fact, there is no app to download anyway.
All you need to do is put the address in your mobile browser, and you will be
prompted to log in.

What I did notice was that the navigation in the mobile version of the casino
lobby was actually a little easier to use than the desktop version. Maybe the
team at VIP Slots can mirror that onto their PC version for players who prefer
to play from their laptops.

I tested the games on both Android and iOS devices (sorry Blackberry users)
and the games played with great speed, and the quality of the graphics was
excellent. For my gaming, I think I will stick to playing on the mobile version
from here on out.

Customer Support

When I need to contact a casino, it is usually because a game has frozen or I
am having a payment issue. With that in mind, I really need a real-time response
to my query, so that usually eliminates using email. If you want to have your
issue dealt with via email, by all means, use that service, but for me, I prefer
to get someone on the line right away.

The site offers both live chat and telephone service to complement the email
option. I tried out the live chat (it is hard to miss, as it pops up in the
bottom right of the screen the second you bring the site up). The agent
responded very quickly and was able to answer my somewhat simple question
without any issue.

I am a bit dismayed that a site launching in 2017 doesn’t also have Facebook
or WhatsApp as options for support, but maybe the casino is planning to add
those in the future.

• 24/7 Live Chat

Summary

Overall, I like what I see from a product perspective at VIP Slots. Yes, it
is a slots-focused casino (hence the name!), but that doesn’t mean the table
games players are left out in the cold. A great selection of software providers
gives players nearly 1,000 games to choose from, and the fact that most of them
are mobile-compatible is excellent news.

I will say that, in my view, the site could do a little more work on their
marketing and promotions. More offers and a comprehensive explanation of the VIP
program would be at the top of my list of items that the site has to improve for
me to change my rating.

Verdict

My final verdict is that if you are looking for excellent gameplay, and
aren’t too concerned about bonuses and VIP perks, then you should give VIP Slots
Casino a try. I think you will be pleasantly surprised with the overall player
experience.

FAQ

Can I try the games without making a deposit?

Yes, the casino offers all of its games in play-for-free format. This is
great for someone who wants to try out the look and feel of a slot machine or a
table game they haven’t tried before without risking any real money.

What if there is a problem with my account?

You should be able to reach the customer service team at VIP Slots Casino at
any hour of the day, with my suggestion being to use the live chat function as
your first step in the process. If you can’t get your issue resolved that way,
then pick up the phone and give them a call, and don’t hang up until they have
sorted you out!

Can I use Bitcoin for my deposits?

Currently, the site does not offer any cryptocurrency as a payment method for
their games. However, keep checking back to this page as it is very likely that
the site will follow the trend and start adding that option in the coming
months.

I live in the U.S. and want to play at this site. What are my options?

We get this question a lot, and I can tell you that you do not really have
any options. Some people try to use an IP proxy to create an account and play,
but if the site catches you, then they are likely to close your account and
confiscate your cash. Given how many options there are for Americans, even in a
tightly regulated space, you should just look for one of our U.S.-friendly
casino reviews and go from there.

VIPSlots.com is not a new website name, but it is now an updated addition to the online casino community. The original VIPSlots-titled site shut down in 2011 after just three years of operation.

At the end of 2017, CyberRock Entertainment acquired the name and launched its version.

The standout features include the ability to register using Facebook Connect, as well as to purchase discounted slot packages. For example, you can buy 450 spins on the Slotfather slot game for $200 instead of paying the $270 full price rate.

If you know you’re going to be spinning the reels for quite awhile, these packages may be the way to go to help boost your bottom line. When I checked into the “shopping” area, there were more than thirty different discounts currently available.

About the VIP Slots Casino

VIP Slots is a flash casino, so no download is required. There are nearly five hundred casino games that cover slots, table games, video poker, scratch off cards, and instant games. There’s also a five-tier VIP club, a welcome bonus, and banking in six different currencies.

That’s the good news.

The “not so good news” is that CyberRock Entertainment has been known to have some issues with player payments, and I found a few other red flags at first glance on VIPSlots.com.

CyberRock is known to have Curaçao eGaming licensing and regulation, but there isn’t any designation on the website. Additionally, some of the information that is listed at the bottom of the homepage is incorrect.

For example, you’ll find Vivo Gaming, iSoftBet, PariPlay, and Microgaming listed amongst the software providers, but when I individually searched via company name, no casino games were matching up to those four.

You’ll also see logos for Apple, Google Play, and Microsoft prominently placed in that footer area, but they have no active links. It seems like they should be promoting casino apps, but the logos are, instead, a road to nowhere.

Who Can Play at VIP Slots?

The terms and conditions generically state that the site is open to players in areas where online betting is allowed. But, I did comb through more of the information and came across some more specific guidelines.

The following jurisdictions are noted as being restricted from depositing on VIPSlots.com as well as exempt from bonus programs. So, I would say it’s safe to say that these are the official restricted geographical locations:

The United States, France, Italy, Denmark, The United Kingdom, Belgium, The Netherlands, Dutch Caribbean Island, Curaçao, Aruba, Bonaire, St. Maarten, St. Eustacia, and Saba.

Software Suppliers

I did make mention of this already – there are ten different software providers represented on the homepage of VIPSlots.com. However, I only found casino games offered by six of them.

The ones that do provide casino games for this website include Rival Gaming, Sandstorm, BetSoft, Playson, Arrows Edge, and Spinomenal.

Through the gaming search bar, I was unable to locate anything from Vivo, iSoftBet, PariPlay, or Microgaming. To be fair, this is a brand-new site that’s only been live for a little over a month, so there may be more games coming soon.

The Good Stuff

Even though VIPSlots.com has just launched, it already provides registered customers with nearly five hundred casino games. While there isn’t a live casino, you’ll find 345 slots, 84 other casino games that include video poker and table games, and 50 scratch cards and instant win options. Using six software companies allows VIP to expand the variety and number of betting possibilities.

Video poker can be difficult to find online. When it is offered, there are usually only a few different games – enough to appease dedicated players. I enjoy video poker, so I was pleased to see a substantial amount of games. While some were duplicates, as similar games are offered by different software providers, there are still plenty to choose from in both single deck and multi-hand variations.

VIP Slots has a unique concept that I think is valuable for slot players and adds an exciting twist to the casino. Discounted “spins” are offered in the online store. Players can buy slot spins in bulk and save anywhere from 20% to 60% off the regular per-game pricing. When I last checked, there were more than thirty different offers providing players with plenty of choices.

The Bad Stuff

Three percent. That’s what you’ll be paying if you opt to transfer funds to the VIP Slots casino. All deposit methods, except paysafecard, generate an automatic charge. While that may prompt you to buy your paysafecard voucher, you’ll still pay in the end. Anyone using paysafecard for transferring money into a betting account ends up paying a relatively significant charge (€35 to €70) when it comes to payout time.

This casino is not for conservative bettors. I know that some people enjoy keeping their stakes as low as possible and are excited to cash out €20 or €30, but that’s not possible with VIPSlots.com. The minimum withdrawal amount is €100, and that’s much higher than many casino counterparts.

Not only is licensing and regulatory information notably absent from the homepage and terms and conditions, but promotional offers are also missing. There is a publicized 200% welcome bonus offer for new players, but there’s no note regarding the maximum reward available. Additionally, the wagering requirement is also absent. When you head over to the promotions page, you won’t find any information, but instead you’ll find advice to contact customer service.

Game Selection

The casino offers close to five hundred casino games. While you won’t find a live casino, sports betting, or a poker room, you will be able to easily sort through slots, table games, video poker, and specialty variations.

Because there are multiple software providers, you’ll see the same title of some games offered a few times. For example, there are a few Joker Poker games, and you can tell the difference through the logos that are used to designate each of them.

Video Poker

• Joker Poker
• Double Bonus
• Deuces Wild
• Bonus Poker
• All American Poker
• Five Draw Poker

• Jacks or Better
• Split Way Royal
• Double Joker
• Bonus Deuces
• Tens or Better
• Deuces and Joker Poker

• Multi-hand Double Bonus
• Double Jackpot Poker
• Multi-hand Bonus Deluxe
• Pyramid Aces and Faces
• Aces and Faces

Table Games

• Blackjack
• Three Card Rummy
• Poker3
• American Blackjack
• European Blackjack
• Triple Edge Poker
• Red Dog
• Pirate 21 Blackjack

• Pontoon
• European Roulette
• High Draw Low
• 21 Burn Blackjack
• Top Card Trumps
• Super 7 Blackjack
• Ride ‘m Poker
• Baccarat

• Caribbean Poker
• Craps
• Pai Gow Poker
• American Roulette
• Red Dog
• Let It Ride
• War
• Viking Craps

Slots

• License to Spin
• Time Bender
• Star Slots
• Dragon’s Cave
• Aruban Nights
• 4th and Goal
• Kawaii Kitty
• Fa Fa Twins

Vip Slots Review

• Amigos Fiesta
• Lucky Miners
• Strip To Win
• Surprising 7
• Samurai’s Path
• Demi Gods
• Soccer Babes
• Farm of Fun

• Gangster’s Slot
• Pinocchio
• Tipsy Tourist
• Rooks Revenge
• Arrival
• Gold Diggers
• Rock Star
• …and many more

Specialty Games

• European Bingo
• Scratcherz
• Keno
• Sudoku Box
• Keno Vegas
• Itchin 2 Win
• Cavalier Cash
• Triple Juice

• Wasabi Fighter
• Double Egg 7
• Last Man Standing
• Kinda Magic
• LootMania
• Cranky Mouse
• The Blacksmith
• Crossword

• Nocturnal Thirst
• The Flying Island
• Diabolical
• Spiceshop
• Innovative Times
• Winter Park
• The Tipsy Leprechaun
• 221B Baker Street

Mobile Casino

Nearly four hundred of the games are available in the mobile casino. I pulled it up on an iPad, and it was incredibly easy to use with no app necessary.

Unlike the full site, the mobile casino’s menu includes a link for live dealer games, but when I clicked it, a live dealer area didn’t open up. Instead, I was taken to a registration page.

Promotions

The “promotions” section is where I usually get to share quite a bit of information. After all, online casinos rely on bonus programs to attract new players and retain the ones they have, so they tend to be plentiful.

Welcome bonuses are usually front and center on the homepage, and the promotions page usually goes in-depth on the new player offer again, as well as other specials like reload bonuses, free spins, cash back programs, and different types of incentives.

VIPSlots.com does list a 200% welcome bonus on the homepage as well as “up to 200 free spins.” That’s where the information ends, though. There aren’t wagering rules listed except for a small blurb in the terms and conditions section that records instant wins, slots, and scratch tickets as the only gaming that will offset the wagering requirement.

There’s also a notation about the bonus being uncashable, so free play funds are deducted from the cashout amount.

Aside from that, the rollover isn’t posted anywhere. New players don’t know how many times the bonus needs to be played through or if that stipulation includes the deposit combined with the bonus play funds.

I contacted customer service and was greeted promptly and was advised that the welcome bonus was a 200% deposit match (no mention of free spins). I followed up by asking for the rollover information, and the agent disappeared and has yet to return to the live chat, even though it’s several hours later.

The promotions page that, on other casinos, would be a wealth of information, is empty and simply advises players or potential customers to contact customer service.

I did note that the mobile website listed a follow-up bonus of 50% cash back on the second deposit, but that information is not recorded on the full site.

Vip Slots Review

Banking

Banking with VIP Slots has a few unwelcome surprises if you don’t read everything first. I want to bring some essential terms and conditions to your attention, so you have a complete picture.

First of all, even though this website doesn’t accept US players, it does impose deposit fees. It’s rare for a casino to command these kinds of charges except for US-catering sites. But on VIP Slots, unless you use paysafecard to deposit, you are hit with a 3% fee.

However, if you do use the paysafecard, you’ll end up paying anyway when it comes time to cash out. Paysafecard users are charged for payouts, whereas players who use other deposit methods are not.

Next, there is a €100 minimum withdrawal amount, and that is relatively high. Many of today’s online operators allow €20 payouts or even less. €100 is significant, as it will deter some recreational players who look to move small amounts of money back and forth.

The last notable thing about the banking program is the extended payout turnaround of five to ten business days. During the pending period, the casino allows for reverse withdrawals. For some people, that’s a benefit. For others, it can be detrimental.

Deposit Methods

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• Visa
• Mastercard
• Sofort
• DotPay

• Finnish eBanking
• GiroPay
• Qiwi Wallet
• Trustly

• Neteller
• Paysafecard
• Bank Transfer

Withdrawal Methods

• Neteller
• Bank Transfers
• UpayCard

VIP Club

There is a loyalty club for all players, aptly named the VIP Club. It’s five-tiered, but new players can only see the benefits offered by the first level.

Some of the rewards include comps, the gift catalog, VIP betting and withdrawal limits, and exclusive tournaments.

Customer Service

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As I mentioned previously, I did have the opportunity to contact VIP Slots’ customer service department as I wanted to find out more about the welcome bonus.

You can call, email, or live chat with a customer service agent. I chose the live chat and did receive a near-immediate response. The interaction started out pleasant and informative but was somehow cut short after I asked about the bonus wagering requirements.

After I asked that follow up question, the chat ended abruptly, as the agent never responded to me again.

Would I play at the VIP Slots Casino

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When you first pull up VIPSlots.com, you’ll see a well-designed website that shoots off mini online fireworks when you navigate from section to section. Between the look and the shopping premise where discounted slot packages are available, it’s a clever operation with a fresh take on online betting.

Unfortunately, it’s not enough. I couldn’t find licensing information and I feel that some of the information is misleading. The bottom of the homepage lists software providers that don’t provide any gaming for the casino. Additionally, it showcases logos for Apple, Google Play, and Microsoft that don’t represent anything. There aren’t any apps as far as I can tell, and the logos have no links associated with them.

The deposit fees and long-drawn turnaround time for payouts also detract from the service. For a brand new casino, I would hope that it could do better than five to ten days for a cashout, but the delay seems to stem from internal processing.

I was impressed with the selection of games, especially the video poker and specialty offerings, but found it surprising that there weren’t any progressive jackpot slots, nor live dealer tables available.

If you’re an avid slots player and are intrigued by the discounted gaming packages, that may be enough to entice you to give VIP Slots a try, but I think it needs to go above and beyond to cater to its inaugural players and prove itself. If it can step up its game and post bonus information and alter its banking structure to eliminate fees and speed up the payments, then it may become a good, viable online casino option.

This review was made by: LegitGamblingSites.com Rating: 3.2 out of 5